Student Project D Essay Example | Topics and Well Written Essays - 750 words

Student Project D - Essay Examplensultant who was hired by the forefront operations officer (COO) of Phoenix, this brief paper will present ways to evaluate the process of the underlying IT unit in its assigned task and subject a report.The information technology (IT) unit of any(prenominal) organization is often tasked with sensitive responsibilities with regards to the information needs of that organization. The evaluation of its performance can be inherent to a certain extent but there are measures or metrics by which its performance can be measure more objectively. In other words, there are ways by which metrics are transformed into something concrete, objective, measurable, effective, and time-bound. The said criteria is basically what is used to measure information management (Blackmore, 2003). bill performance of any business unit encompasses two aspects, generally. These are the external business perspective and the inwrought users perspective. The first pertains to how an organization is considered effective by its customers who availed of its products and servicesj in terms of its response and the timeliness of response (Epstein, Manzoni, & Davila, 2010).The inner(a) side concerns more with intuitions, in particular, how people in particular departments react to their own business units. agree to Blackmore, this is often called as perception management with regards to soft aspects of business operations. He called this aspect as perception management operations (PMO) which applies to how information is processed and how messages are sent to their intended target audience. In the compositors case of Phoenix, its external users are the clients who access their company Web site perhaps to get updates on their investments. It is wherefore a critical aspect of customer perception that will determine performance of IT unit.The effectiveness of the profound IT unit at Phoenix headquarters can be measured by use of the preceding(prenominal) crite ria. The performance measures (metrics) are based both on hardware and also